Terms of service

Terms of Use — Solniera

This personal data protection policy aims to establish a relationship of trust between you and our services in order to provide you with a positive and fully transparent experience.
Through this policy, we can take your needs into account and ensure that our services meet your expectations.

In respect of your trust, Solniera guarantees, as a fundamental principle, the protection of your personal data and the confidentiality of its customers (hereinafter referred to as “your Data”).

For full transparency and to ensure the secure use of our Solniera website, in all its versions and connected applications (hereinafter referred to as the “Site”), we provide information regarding the processing of personal data so that our services remain fully compliant with your rights.

We therefore guarantee the security, confidentiality, and protection of your privacy and data across all our platforms.

We take all necessary measures to protect your data from disclosure, loss, or alteration. Data is stored only for the time necessary for the management and processing purposes determined. You may access and modify your data at any time, as it will be available in your personal account area on the Site.

To this end, we commit to complying with applicable regulations regarding personal data protection, particularly the General Data Protection Regulation (GDPR).

WHO ARE YOU?

When we use the term “you” in this policy, we refer to you as:

  • a Solniera customer who has placed an order;
  • a user who has created a customer account without placing an order;
  • a visitor browsing the website without creating an account or placing an order.

FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?

3.1 When do we collect your personal data?

Your personal data may be collected when you:

  • browse the Solniera website (cookies);
  • create a customer account;
  • place an order;
  • agree to receive newsletters (email or SMS).

These data are used to improve browsing, personalize your experience, manage orders, prevent fraud, process refunds, and manage customer reviews.

3.2 Website Browsing

To allow you to browse the Site, we process your data on the legal basis of your consent.

3.3 Order Processing

Your data is used for:

  • order and delivery management;
  • customer relations and after-sales service;
  • marketing management and commercial outreach;
  • fraud prevention and payment management.

The legal basis may be contract performance, legal obligation, consent, or legitimate interest, depending on the situation.

3.4 Installment Payments

For certain orders, data may be processed to offer installment payment options.
The legal basis is contract performance, and the processing of banking data occurs with your consent.

3.4.1 Klarna

To offer payment options via Klarna, certain personal data (contact details and order information) may be transferred to Klarna, which will process them in accordance with its own privacy policy.

3.5 Customer Reviews

Data may be used to allow you to leave reviews and to publish them, based on your consent or our legitimate interest.

3.6 Payment Recovery and Fraud Prevention

Data is used to ensure payment security and recover unpaid amounts, based on contract performance and our legitimate interest.

3.7 Advertising Management

Data may be used for advertising activities, statistics, promotional campaigns, and contest management, based on consent or Solniera’s legitimate interest.

WHERE ARE YOUR DATA TRANSFERRED?

Data may be accessible to Solniera’s internal services and may be transferred to external providers (payment providers, logistics partners, customer service, IT providers, review platforms) solely for the purposes listed above.

DATA RETENTION

  • Prospects: up to 3 years after the last contact
  • Customers and orders: 5 years in active archives + 5 years in intermediate archives
  • Banking data: for the validity period of the card (plus one day)
  • Cookies: according to the durations indicated in the cookie section

EXERCISING YOUR RIGHTS

You have the right to:

  • access, modify, correct, or delete your data;
  • restrict or object to processing;
  • request data portability;
  • withdraw your consent at any time;
  • file a complaint with the competent supervisory authority.

To exercise your rights, contact Solniera at support@solniera.com.
You will receive a response within a maximum of 30 days.

COOKIES

The Site uses essential, analytical, personalization, and advertising cookies, either first-party or third-party.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may limit access to certain features of the website.

TRANSFERS OUTSIDE THE EUROPEAN UNION

In some cases, data may be transferred to countries outside the EU. In such situations, we adopt appropriate safeguards (such as standard contractual clauses) to ensure a level of protection compliant with European regulations.

SECURITY MEASURES

We implement technical and organizational measures appropriate to the risks, in accordance with industry standards, including PCI-DSS compliance for payment security.

PROFILING AND AUTOMATED DECISIONS

Certain automated processing activities (e.g., risk assessment for installment payments) are necessary for contract performance. You may request human intervention and object to automated decisions.

POLICY UPDATES

This policy may be updated periodically to ensure regulatory compliance, at least every 3 years or whenever necessary.